Specialist shop or department store?

The specialists for service and technology

ServiceTeam.plus Personalberatung e.K. specialises services around the subject of personnel and thus distinguishes itself from a large part of the personnel consulting industry. Our specialisation allows us to start the search immediately. Lengthy briefings (e.g. on the goal and content of the respective position) can be dispensed with.
Leadership

The demands placed on a manager in technical service are diverse and have risen sharply over the past few years. Depending on the size of the area of responsibility, technical skills are increasingly fading into the background – even though they remain indispensable. We are looking for a manager for the Profit Centre Service who has expertise in business management, leadership, and sales.
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Marketing

The focus on the financial success of the technical service. This position is becoming increasingly common in larger service organisations. The range of possible types of sales is wide, and the potential is usually high. The international network, internal organisations, and external partners require connection and support.
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Development

Bringing service “into shape” Creation of attractive offers. Presentation of services. Marketing in technical service This creative position develops the basis for financial success with services and builds the differentiation characteristic “service”. Sell more service and promote the sales of primary products.
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Sales

The active sales of services significantly increase service revenues. Creating this position in technical service is a guaranteed model for success. An in-house position with sporadic field assignments can generate a multiple of the costs in service turnover and profit contribution. An investment that will be fully returned within the first year.
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Technology

In high demand – the specialists with technical expertise. In addition to technical skills, independence, a sense of responsibility, and excellent customer relations are also required. Visiting and advising customers with open eyes and ears – taking and passing on valuable information for sales.
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Consulting

Whether for customers, partners or colleagues, technical assistance from a distance is a matter of listening and sometimes a detective’s intuition. This position has a direct influence on customer satisfaction. Several years of experience in practical service is desired; regular contact with the technology is required.
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Knowledge

Qualification of the own team, training of partners and customers – everything to do with knowledge transfer is the core of this position. Under no circumstances is it merely a matter of duty; training courses can also generate revenue if they are carried out within a professional concept. Manage product and application knowledge.
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Documentation

Do not simply comply with legal obligations – also make information on your products easily available and secure. Simplify your customer service with a professional documentation system. This position considerably reduces the workload on your productive units – whether in on-site service or in remote technical support.
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Administration

Strong support from the “Back Office”. This is not just about order processing and invoicing. Depending on the layout of the service organisation, the administrative team also handles all customer communication, planning for field service, contract management, and sales assistance.
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In service and technology, we match the right employee with the right workplace. We are your company’s assistant or full-service provider. In addition to our specialisation, we also offer a comprehensive range of interim management services and coaching for managers and service teams. We are configurable for the ideal solution!

The failed filling of a position as a manager or specialist can cost up to €80,000 (including costs for the search and selection as well as labour related costs).

Secure your personnel investments – avoid new start-ups and considerable time losses. Save your own resources and gain time to fill your vacancy!

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ServiceTeam.plus^® specialises in service and technology. It is a spin-off of the management consultancy, ServiceZukunft^®, which was founded in 2006. With more than 25 years of extensive market and industry experience, we are trusted partner for filling vacant positions in your company. We work for you at home and abroad and boast a high success rate.